This column was first published in the Reading Eagle on January 28, 2025 Transformation — a dramatic change, usually for the better, in form, appearance or character. In business, we often pair transformation with people or culture. Today’s story from the heart does both as you will see in my interview with Craig Poole, retired […]
This column was first published in the Reading Eagle on December 3, 2024. Teaching continues to feed my soul, and for the past 10 years, a lot of that nourishment has come from my affiliation with the Greater Reading Chamber Alliance as a trainer. One reason I find training so fulfilling is I get to […]
This column was first published in the Reading Eagle on November 5, 2024. Today, we’re looking at stories from the heart of the arts business. Make no mistake — the arts are big business, to the “tune” of about $1.1 trillion or 4.3% of GDP (Gross Domestic Product, the measure of the value of goods […]
This column was first published in the Reading Eagle on September 24, 2024 Today’s column is the first in a series of stories from the heart … of business. We hear a lot about bad businesses that gouge customers to earn excessive profits or ignore employee needs for work-life balance. We don’t hear enough about […]
This column was first published in the Reading Eagle on August 6, 2024. We interrupt our regularly scheduled series about stories “from the heart of business,” to have this non-partisan, pro-human discussion about the phrase being thrown about, “DEI Hire.” If you’re on social media or simply paying attention, you’ve started to see or hear […]
This column was first published in the Reading Eagle on July 2, 2024. Thanks for your interest in Become More… inspired by Raffi. Today, we start a new series, this one focusing on the Heart of Business. For many years, I’ve talked about managing with a heart in ways that feed the spirit — it’s […]
This column was first published in the Reading Eagle on May 7, 2024. For the past few months, we’ve looked at how my angel of a dog taught me to become more… patient, kind, accepting and authentic. In our final part of this series, we discuss what Raffi taught me about empathy. As usual, it’s […]
This column was first published in the Reading Eagle on March 26, 2024. We’ve talked about being authentic several times in this column over the years (2016, 2017 and 2019). Each time, we focused on a different aspect of what it means to be authentic and how to be it. This time we’ll focus on […]
This column was first published in the Reading Eagle on February 6, 2024. Today’s lesson is about becoming more accepting in the workplace. Raffi accepted everyone! Age, color, wealth meant nothing to him. Two things did: were you nice to me, did you bring him a treat? What did I learn from Raffi? That I […]
This column was first published in the Reading Eagle on January 2, 2024. Today’s lesson: Become More… Kind. What did Raffi teach me about being kind? Remember the saying, “they don’t have a bad bone in their body”? Well, that was Raffi. Easy-going, friendly, and happy. Never heard him growl unless we were playing rough […]
